How to contact Support

You can contact our Support Team and receive personalized advice in real time.

Our website Administrators are available 24/7 to address requests, inquiries, and issues. You can either call the Administrator so they will visit your room, or send a Ticket to Support. 

You can locate the I NEED HELP button at the bottom right of your stream, just below the broadcast language.

Pressing it will open a window with the following two options:

Call an Admin: if you need immediate assistance from the Support Team during your show. You will see a "Wait for admin" message when you click on this option.

When the moderator answers the call, you'll hear a distinctive sound, similar to a doorbell ringing, and a Private Message-like window will open, saying "Administrator."

Additionally, when the moderator completes the attention, you will see a message in the chat "Conversation ended" and you'll receive a Satisfaction Survey so you can rate the assistance provided.

Open a ticket: if you want to explain, in detail, the technical difficulties you're having with your broadcast, and or other issues, i.e. payout issues or identification validation, you can do so by opening a ticket.

• Fill in the TOPIC.
• Your email will be filled in automatically if you are logged in.
• Provide a detailed explanation of what you need assistance with or would like to report.
• To provide a complete explanation, attach a screenshot with your ticket. If it is a technical incident, take a screenshot that captures your stream, the URL, the time zone, and the date of your broadcast. Save the image as a JPG on your computer and click on the button that indicates Add a file or drag it here.

• Click SEND and upon receiving your ticket, we will gladly assist you.

No matter which method you choose to contact Support, we will be here to help you in no time.

NOTE

These alternatives are available to report technical incidents and any other query related to your broadcasts or the website in general.